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Welcome to the Veterans Business Training Center
Interested in pursuing a career in the Teleservices Industry, while working from home, this might be the professional development course for you.
Course Description: Call Center Management, is a rigorous 15-week, web based on-line classroom and practical training specifically for the Call Center Contact Center Industry. At the conclusion of the training program, each veteran trainee will have a thorough understanding of Microsoft Suite business applications and a complex, VOIP predictive dialing system that is utilized world-wide.
Mission: Train qualified disabled veterans in career positions such as market researchers, data managers, emergency hotline responders, website order processors, help desk managers, customer care and customer service coordinators, virtual administration and other data management services.
Instructors: VBTC instructors are former military service members and trainers – the best of the best! To ensure program quality, all of the current instructors have gone through the training course and are experts on the curriculum and trained specifically to address any obstacles facing VBTC trainees. The VBTC program and instructional staff are managed by the Purple Heart Service Foundation and adhere to strict instructional and professional standards.
What VBTC Students & Graduates are saying: “The Purple Heart Jobs program has given me an opportunity to work from home and be able to earn a very good salary. Because of my disability I cannot effectively perform the same job as a civilian as I had in the military. I’ve learned a tremendous amount of computer and software knowledge. The instructors are very knowledgeable and keep you on track every step of the ways. It has been an enjoyable challenge.” KJ – VBTC Graduate
“ The VBTC training (and new Job) is the best thing that’s happened to me in 20 years. I now have gainful, fulltime employment. I can provide for my family again and my self esteem has been given a shot in the arm. This is a wonderful job. I am excited about it. I am learning the scripts well and hope to be very successful very soon. I would highly recommend this school for other disabled veteran.” GM - VBTC Graduate
Veterans are not required to have received a Purple Heart medal to apply to this program. For additional information contact VBTC Admissions at, 800-274-9772, M-F, 10:00 a.m. – 6:00 p.m., or email questions to, info@myvbtc.org.
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